Service and Support
Committed to supporting you from the very first meeting...
The service and support that Digicorp provide is of the utmost importance to us. We are totally committed to supporting you in every way right from the very first meeting. We believe our support offering is the best available.
We offer regular equipment preventative maintenance schedules that endeavour to eliminate hardware faults developing in the first place.
Quick response to faults is fundamental to our success. Our UK-based call centre will despatch our experienced service engineers nationwide or if necessary have a software engineer dial in. We guarantee that any faults will be resolved quickly and efficiently.
You can also order consumables online quickly and easily. These are delivered within 72 hours of us receiving the order.
Regular, detailed management information reporting also means that you can see the performance and benefits of your document management solution at a glance allowing you to get on with running your business.
The services we offer at Digicorp:
- MFD, desktop printer, scanning and software support
- On site training
- Guaranteed on site response times nationwide
- Service level agreements tailored to individual clients’ support needs
- Account management (one point of contact for all account queries)
- UK-based call centre
- Regular, detailed management reporting
- Preventative maintenance schedules
Flexibility in Service and Support packages enables you to control the contract in a way that suits your company’s day-to-day operations. Whatever type of company you are, Digicorp is at your service.
