Case Study

Leading London-based Law Firm

Legal


“We chose Digicorp because we wanted a managed print partner who already understood the legal sector and who could quickly grasp what we were trying to achieve. Digicorp worked with our IT team to design and implement a solution that controls costs, reduces paper consumption, and maintains or improves productivity. Their understanding of the subtleties of managed print, copy and scan in a professional services environment, and their ability to provide client-friendly engineering resource onsite means we have a robust, secure and high-quality service in place.”

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Challenge


  • Demand for high-quality, high-volume legal documents
  • Print facilities inefficient and difficult to manage
  • Existing print equipment was outdated and failing

 

Like many law firms, the company produces a high volume of documentation each year. As a result, the firm had accumulated a variety of print, copy, scan and fax devices. With nobody taking ownership of the print infrastructure the impossible task of effectively maintaining all devices fell to the busy IT department.


Solution


  • Fleet management – a consolidation of 567 down to 41 devices
  • High performing Ricoh equipment
  • Digicorp Managed Print Services including a Follow-Me Print Solution
  • Usage reporting
  • Integrated scan and fax workflows
  • Mobile printing capabilities

 

 

Digicorp implemented a managed print solution providing uniformity, transparency and reduced cost of ownership. The latest Ricoh equipment was deployed, and the entire fleet was consolidated to just 41 MFDs with integrated print, scan and fax functionality. Usage reporting and secure Follow-me print software were implemented to give the client greater visibility and control over the fleet. 


Outcome


  • 99% device uptime
  • 23.3% annual cost savings within the first year
  • 20% reduction in wastage
  • Proactive account management with monthly reviews
  • Reduced IT overhead and business resources
  • Excellent service provided by Digicorp onsite engineer

 

The law firm saw 23.3% cost savings made within the first year and saw significant improvement in IT overhead and business resource. The software solution further helped the organisation to reduce waste and improve document security.

Testimonials


How best to describe Digicorp –a word that immediately springs to mind is ‘integrity’. Coupled with excellent customer services, knowledgeable engineers and a very competitive price structure all serve to keep Digicorp as our number one supplier.

DAKS

Retail

Ralph Trustees Limited which includes 3 Hotels (Athenaeum, The Grove, Runnymede On Thames + Head Office & GGH Serviced Apartments) have now been with Digicorp for close on 10 Years (2 Separate 5 Year Agreements). During this time, I have found them both Professional and Diligent not only in their Quotation Process but more Importantly their aftercare Support & Maintenance which is paramount to a successful Business Relationship and ensures that Machines are down for Minimum Periods of Time Machines are serviced/maintained on a regular basis and replaced without question if they fall below the High Level of Performance and reliability that I expect Level of service has always been of a very high standard and Engineers have a complete understanding of our Operational Needs and Requirements combined with a no problem attitude which is so helpful. Would definitely recommend.

Ralph Trustees

Hospitality

Compliments to you and all of your staff. I have never dealt with a company with such helpful staff and such excellent service. Everyone I speak with is so polite, considerate and efficient

My Main Electrics Ltd

We chose Digicorp because we wanted a managed print partner who already understood the legal sector and who could quickly grasp what we were trying to achieve. Digicorp worked with our IT team to design and implement a solution that controls costs, reduces paper consumption, and maintains or improves productivity. Their understanding of the subtleties of managed print, copy and scan in a professional services environment and their ability to provide client-friendly engineering resource onsite means we have a robust, secure and high-quality service in place.

Legal Client

Legal

We were looking for a truly managed print service partner who could help us untangle the typical issues of having multiple offices around the world, such as varied and complicated contracts and having poor levels of support. Digicorp gives us a single unified bill for our entire global fleet, and we benefit from having a single point of contact for all our hardware and software queries. We also benefit from scheduled preventative maintenance visits to keep our fleet working at its best, giving us confidence in our printing without worrying about being charged a fortune.

Four Communications

Marketing Agency

The Helpdesk is always helpful and very quick with deliveries and engineers are out ASAP if there are any faults. Digicorp is a fantastic company.

Carewatch

Healthcare

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